The following booking conditions set out the basis on which your booking will be dealt with by Pure Destinations Limited. They also contain terms which will apply to your contract with the property owner and/or service provider. Please therefore read them carefully.

Definitions
1. In these booking conditions, the following definitions apply;-
(a) “we”, “us” and “our” means Pure Destinations Limited acting as agent;
(b) “you” and “your” means the person who makes the booking with us and, where the context permits, any person(s) travelling with him / her on that booking (including anyone who is added or substituted in accordance with these booking conditions after the booking is made);
(c) “property” means the property or accommodation unit which you book through us and any agreed alternative to it;
(d) “property owner” means the party who is legally responsible for the property you have booked or any agreed alternative to it. This may be the individual owner(s) of the property or the developer, management company or owner of the development, complex or resort of which your property forms part;
(e) “service(s)” means any service(s) which you book through us in addition to the use of the property;
(f) “service provider” means the operator, owner or other party responsible for the provision of any service(s) including, where applicable, the property owner;
(g) “arrangements” means the use of the property and service(s) you book through us.

Your contract and our agency position
2. We, Pure Destinations Limited of International House, 1 - 6 Yarmouth Place, London WIJ 7BU act solely as an agent for the property owner and/or service provider in respect of all bookings we make. Your contract for the use of your property will be with the property owner. Where you additionally book any service(s) which will be provided by the property owner or for which the property owner will be responsible, your contract with the property owner will also include such service(s). Where you additionally book any service(s) which will be provided by a service provider other than the property owner, you will have a separate contract with that service provider for such service(s). You will be advised of the details of the property owner and/or service provider with whom you will have a contract before your booking is confirmed. Unless otherwise stated, the property owner is responsible for the provision of any services provided by or within the development, complex or resort of which your property forms part.

3. The terms and conditions of the property owner and/or service provider, as applicable, will apply to your booking. These terms and conditions will form the basis of your contract with the property owner and/or service provider. They may limit and/or exclude the property owner and/or service provider's liability to you. Copies of these terms and conditions are available on request from us.

4. Your contract with the property owner and/or service provider, as applicable, will come into existence when we issue a confirmation on behalf of the property owner and/or service provider. No contract will exist before this point. Your contract with the property owner will be governed by the law of the country where the property is located. For any service(s) not provided by the property owner, your contract will be governed by the law of the country where the service(s) are provided.

5. We may on occasions act as a sub-agent. For example, we may be able to arrange for the provision of services such as car hire or ski lift passes through the property owner where the property owner acts as agent for the service provider. Your contract for such services will be with the service provider and not the property owner. Details of the service provider with whom you have a contract will be provided before your booking is confirmed.

6. We may make reference to flights on our website and/or elsewhere. However, we are not in a position to book flights for you. Any request for a flight booking will be referred to Statesman Travel Ltd who are authorised flight agents. We are not an agent of Statesman Travel Ltd. Where requested, your flight booking will be handled by Statesman Travel Ltd who will issue an invoice to you confirming your flight details and the appropriate passenger protection in place.

7. As we act purely as agent, we are not responsible for the acts or defaults of any property owner or service provider or any of their employees, agents, suppliers or sub-contractors. Similarly, we cannot accept any liability for the performance of any contract by any property owner or service provider or for any property or service(s).

8. We do not organise any “packages” and we are not an “organiser” in accordance with the Package Travel, Package Holidays and Package Tours Regulations 1992. Any combination of service(s) with use of the property is arranged by and is the responsibility of the property owner or service provider. We only advertise and book any such combinations as agents or sub-agents of the property owner or service provider as applicable.

Making your booking
9. Please contact us to discuss your requirements. When you have chosen the arrangements you would like to book, we will provide you with a quote. If you wish to make a booking, you must confirm your acceptance of our quote and these booking conditions within 24 hours (or such longer period as we may agree) of our sending out the quote. Providing you do so, we will arrange for the property owner and/or service provider to hold the chosen arrangements while you make payment of the applicable deposit or the full amount due (if booking within 6 weeks of the start of the arrangements). Payment must be made by cheque or electronic bank to bank transfer and must be received within such period as we agree. Once payment is received as agreed, we will issue a confirmation and a contract will come into existence as provided in clause 4. If payment is not received as agreed, your provisional booking will automatically lapse. The person who makes the booking is responsible for making all payments due and must be at least 18 when the booking is made.

10. Please check your confirmation and any other paperwork we send you carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. Neither we nor the property owner / service provider can accept any liability if we are not notified of any inaccuracy in any document within 10 days of our sending it out. We / the property owner / service provider will do our / their best to rectify any inaccuracy notified to us outside this time limit but you must meet any costs involved in doing so.

11. If you wish to, you may contact us by e-mail for any of the reasons mentioned in these booking conditions (for example, to request an amendment) providing you do so to contact@puredest.com

Payment
12. In order to confirm your booking, a deposit of £250 per person (or full payment if booking within 6 weeks of the start date of your arrangements) must be paid at the time of booking.

13. The balance of the cost of your arrangements must be received by us not less than 6 weeks prior to their start date. This date will be shown on the confirmation invoice. Reminders are not sent. If we do not receive all payments due (including any surcharge where applicable) in full and on time, we are entitled to assume on behalf of the property owner / service provider concerned that you wish to cancel your booking. In this case, all deposits paid or due at that date will be forfeited. If your booking is not cancelled straight away because you have promised to make payment, you must pay the cancellation charges referred to in clause 18 depending on the date your booking is treated as cancelled.

Prices
14. Please note, advertised prices may change and errors occasionally occur. The cost of your chosen arrangements will be confirmed at the time of booking. Once confirmed, the cost will not change unless you amend the booking.

Special requests and disabilities
15. If you have any special request, you must advise us at the time of booking. Although we will endeavour to pass any reasonable requests on to the property owner or service provider as applicable, no guarantee can be given that any request will be met. Failure to meet any special request will not be a breach of contract by the property owner or service provider and we will not be responsible for such failure. Confirmation that a special request has been noted or passed on to the property owner or service provider or the inclusion of the special request on your confirmation or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed in writing, all special requests are subject to availability. For your own protection, you should obtain confirmation in writing that a special request will be complied (where it is possible to give this) where it is important to you. Conditional bookings are not accepted i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as “standard” bookings subject to the above provisions on special requests.

16. If you have any medical condition or disability which may affect your use of or ability to use any property or service(s) or have any special requirements as a result of any medical condition or disability (including any which affect the booking process), please tell us before you confirm your booking so that we can assist you in considering the suitability of the arrangements and/or making the booking. In any event, you must give us full details in writing at the time of booking and whenever any change in the condition or disability occurs. You must also promptly advise us if any medical condition or disability which may affect your arrangements develops after your booking has been confirmed.

Insurance
17. Personal travel insurance is included in the property rental prices. Details of the cover provided by the policy and the applicable terms and conditions are available on request. Please ensure you read these before making your booking. It is your responsibility to ensure that this insurance is adequate and appropriate for your particular needs and to purchase additional insurance if applicable. Please take your policy details away with you on holiday.

Cancellation and amendment
18 If you need to cancel or amend a confirmed booking, cancellation/amendment charges will generally be payable. The amount of such charges varies according to the length of time before the start date of the arrangements your written notice of cancellation is received by the property owner / service provider concerned. Please ask at the time of booking and check the property owner and/or service provider’s terms and conditions.

19. Occasionally, it may be necessary for a property owner or service provider to cancel or change confirmed arrangements. Usually, this will be as a result of force majeure – see clause 20. We will contact you as soon as possible if this situation arises and advise you of any alternative arrangements the property owner or service provider is able to offer.

Force Majeure
20. In these booking conditions, "force majeure" means any event which we, the property owner and/or service provider, as applicable, could not, even with all due care, foresee or avoid. Such events may include actual or threatened war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control. We, the property owner and/or service provider, as applicable, cannot accept liability or pay any compensation where the performance or prompt performance of any contractual or other obligations is prevented or affected by or you otherwise suffer any damage, loss or expense of any nature as a result of force majeure.

Use of the Property, damage and behaviour
21. You are permitted to use the property for the period of your booked stay and for holiday purposes only. The property may not be used for or in connection with any business.

22. You accept responsibility for any damage or loss caused by you or any person(s) you allow into the property or to use any service(s). Full payment for any such damage or loss (reasonably estimated if not precisely known) must be made direct to the property owner or service provider as soon as possible. If the actual cost of the loss or damage exceeds the amount paid where estimated, you must pay the difference once known. If the actual cost is less than the amount paid, the difference will be refunded. You will also be responsible for meeting any claims subsequently made against us and all costs incurred by us (including our own and the other party’s full legal costs) as a result of your actions.

23. You are expected to have consideration for other people. If in the reasonable opinion of the property owner, service provider or any other person in authority, you behave in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, the property owner or service provider is entitled, without prior notice, to terminate the arrangements for you or the person(s) concerned. In this situation, you or the person(s) concerned will be required to leave the property and the development, complex or resort of which the property forms part and/or cease use of the service(s) concerned. The property owner and service provider will have no further responsibility towards you or such person(s). No refunds will be made and no expenses or costs incurred as a result of the termination will be met.

Complaints
24. If you have any complaint about your property or any service(s), you must inform the property owner / service provider straight away. Until they know about a complaint, they cannot begin to resolve it. Any verbal notification must be put in writing as soon as possible. If any complaint or problem is not resolved to your satisfaction, please contact us in the UK during your holiday. Although we act only as agent, we will endeavour to assist if we can. Most problems can be dealt with quickly.

25. If you have a complaint about the service provided by Pure Destinations Limited rather than the property owner or service provider, please tell us straight away. Any verbal complaint should be confirmed in writing as soon as possible and at latest within 28 days of it arising. Please remember that we act only as agent and are not responsible for the acts or defaults of any property owner or service provider or any of their employees, agents, suppliers or sub-contractors. Similarly, we cannot accept any liability for the performance of any contract by any property owner or service provider or for any property or service(s).

26. In the event of your having a claim against Pure Destinations Limited, our maximum liability is limited to the cost of your booking. This limitation does not, however, apply to any death or personal injury caused by the negligence or any of our employees whilst acting in the course of their employment.

Financial protection
27. As soon as a confirmation is issued, your booking will be protected by an insurance policy. We have arranged an approved insurance policy which applies to all persons booking with Pure Destinations. Each customer is provided with a BOND PLUS Certificate which, coupled with the booking confirmation suffices in the event on the financial failure of the Agent.

In accordance with the E.C. Directive on Package Holidays all clients booking with us are fully protected for the initial deposit and subsequently the balance of all monies paid to us, including repatriation if required, arising from cancellation or curtailment of their travel arrangements due to our insolvency.

The following is a summary of the cover, full details will be shown on the certificate sent to you with your booking confirmation.

Cover per insured person

Section 1 - Financial Loss
Cover against pecuniary loss sustained up to your holiday cost and the limit shown on your Certificate of Insurance.

Section 2 - Return Home Expenses
Additional travel and accommodation costs necessarily incurred whilst you are abroad provided these costs are authorised by our Emergency Assistance provider.

Claims
Please contact: P J Hayman & Company Limited, (Bondplus Department) Stansted House, Rowlands Castle, PO9 6DX (T: 023 9241 9050)

Brochure / website / advertising material accuracy
28. The information contained on our website and in our other advertising material is believed correct to the best of our knowledge at the time of publication or printing. However, errors may occasionally occur and information may subsequently change. You must therefore ensure you check all details of your chosen arrangements (including the price) with us at the time of booking.

Foreign Office Advice
29. The Foreign and Commonwealth Office publishes regularly updated travel information on its website www.fco.gov.uk/knowbeforeyougo which you are recommended to consult before booking and in good time before departure.

Passports, visas and health requirements
30. It is your responsibility to ensure that you are aware of and comply with applicable passport, visa and any other entry requirements and are in possession of all necessary travel and health documents before departure. All costs incurred in obtaining such documentation must be paid by you. No liability can be accepted if you are refused entry onto any transport or into any country due to failure on your part to carry all required documentation. Requirements may change and you must check the up to date position in good time before departure.

31. It is your responsibility to ensure you are aware of all recommended vaccinations and health precautions in good time before departure. Information on health is contained in the Department of Health leaflet T7 (Health Advice for Travellers) available from the Department of Health by telephone on 0870 1555455 or via its website www.dh.gov.uk and from most Post Offices. For holidays in the EU / EEA you should obtain an EHIC (European Health Insurance Card) prior to departure from the Department of Health (see leaflet T7 and the website www.dh.gov.uk). Health requirements and recommendations may change and you must check the up to date position in good time before departure